SIT20322 Certificate II in Hospitality

Formal recognition for individuals with a defined and limited range of hospitality operational skills and basic industry knowledge, working under direct supervision.

Overview

Turn hands-on hospitality experience into the SIT20322 Certificate II in Hospitality, a nationally recognised qualification for individuals with hospitality operational skills and basic industry knowledge who are mainly involved in routine and repetitive tasks under direct supervision. Recognition of Prior Learning (RPL) allows your experience working in restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops to be formally assessed against this qualification rather than starting your learning over. Once your evidence is assessed and confirmed by our partner RTO, you hold the same AQF-recognised Certificate II as anyone who completed the qualification through classroom-based study.

Career Opportunities

Cafe Attendant

Prepares sandwiches, serves food and prepares and serves non-alcoholic beverages in cafes.

Bar Attendant

Prepares, mixes and serves drinks to customers in hotels, bars, cafes, restaurants and clubs.

Catering Assistant

Packages and transports foodstuffs, cleans premises and equipment, and serves food and beverages to customers.

Reference: training.gov.au

Benefits

Industry RecognitionFormal recognition of the entry-level hospitality service skills you have already developed on the job.

Career AdvancementProvides a pathway into further study, such as the Certificate III in Hospitality, or into more senior front-of-house roles.

Our Trusted Partners Offering the Qualification

Brighton Pacific Pty. Ltd T/A Australia Institute of Business and Technology

RTO Code: 41138

Nationally Recognised

ASQA Registered

RPL Specialist

Documents & Evidence you might require

Is your experience eligible for certification?

General Documents

Your identification Documents
USI Number
Detailed Resume
Work Reference Letter(s)
Payslips
Previous Qualifications (If Any)

Project & Work Evidence

Records showing you have interacted with and served customers
Evidence of hygienic practices you have followed for hospitality service or food safety
Rosters, shift records or job cards showing your role in a hospitality venue
Records of teamwork or working effectively with others in a hospitality setting
Evidence of information you have sourced and used about the hospitality industry
Records showing you have shown social and cultural sensitivity with customers
Photos or records of simple dishes, sandwiches or beverages you have prepared
Work health and safety records showing you have participated in safe work practices
Training records, inductions or workplace certificates you have completed

Working Photos & Videos

Photos taken in a real, active hospitality venue
You clearly visible performing hospitality tasks in a professional setting
Videos recorded on site showing you performing customer service or food and beverage tasks
Each video approximately 90-120 seconds long

[NB: RTO might ask for more evidences based on qualification requirements]

Labor Opportunity in Australian Industry

36,800Employed

22Median Age

800Annual Employment Growth

Ref: Jobs and Skills Australia (Employed, Median Age, Annual Employment Growth)

Industry Average Salary

$1,346Median per week

$69,992Yearly income

Ref: Jobs and Skills Australia (Median per week, Yearly income)

How It Works

Once your Student Agreement is signed and your initial payment is confirmed, your RPL journey begins — here's what to expect at each stage.

Collect Your Evidence

Using your personalised checklist, gather evidence that demonstrates your skills and experience. This may include employment records, certificates, photos, videos, or supervisor references. Your Navigator will guide you every step of the way.

Receive Your Enrolment & RPL Docs

We'll send your Enrolment Form and LLN Assessment to complete first. Following that, you'll receive your SelfAssessment Form and Third-Party Verification Form to work through carefully before moving to the next step.

Submit Your Completed Forms

Complete and sign all required forms, then return them along with your full evidence portfolio. Ensure every section is filled in, all signatures are included, and all supporting documents are attached before submitting.

Assessment and Competency Review

Your RTO Assessor will review and map your evidence against the required unit competencies. Where further clarification is needed, a competency conversation will be conducted to confirm your knowledge and skills.

Outcome Issued

Once assessed as competent across all required units, the RTO will formally issue your certificate or Statement of Attainment. Your real-world experience is now officially recognised as a nationally accredited qualification.

Disclaimer: ATSR is a facilitator of RPL. Qualifications are issued by our partner Registered Training Organisations (RTOs) upon successful assessment.

Payment & Refund

Personalised quote after your consultation

Pricing based on your individual advised pathway

RTO name and all payment options included

No payment until you've accepted your quote

Refunds available in line with our policy

Payment options

✦ 4 interest-free instalments available

Debit / Credit Card

Bank Transfer

Payment Options

Your fees are confirmed before you commit — no surprises.

After your initial consultation, you'll receive a personalised quote that includes your total fee based on your individual advised pathway, the name of the assessing RTO, and all available payment options. No payment is required until you've reviewed and accepted your quote.

Refund Policy

We're committed to your outcome — and we back that with our refund policy.

Our navigators support you through the process to help ensure your portfolio meets the RTO's requirements before it's submitted. If the RTO finds your application ineligible after portfolio submission, you may be entitled to a refund of fees paid to ATSR, in accordance with our and the RTO's refund policy.

Frequently Asked Questions

Can I get a Certificate II in Hospitality through RPL if I've already worked in cafes or bars?

Yes, RPL lets a partner RTO assess the hospitality skills you've picked up on the job against the SIT20322 units instead of you doing a course from scratch. ATSR helps you gather your evidence, and the RTO carries out the assessment and issues the certificate.

What evidence do I need for an entry-level hospitality RPL application?

You need real evidence from actual hospitality work, such as records showing you've interacted with and served customers, followed hygienic practices for service or food safety, and rosters, shift records or job cards from your workplace. Even casual or part-time work can count, as long as there's evidence behind it.

Is a Certificate II in Hospitality earned through RPL the same as one from a full-time course?

Yes, it's the same AQF-registered qualification issued by an ASQA-registered RTO, no matter which pathway is used. RPL recognises the skills and experience you already have rather than issuing a different type of certificate.

What jobs can a Certificate II in Hospitality get me?

This qualification supports entry-level roles such as cafe attendant, bar attendant and catering assistant, covering food and beverage service, customer interaction and basic hygiene practices. It's a solid foundation if you want to move further into hospitality roles down the track.

Secure your status as a certified hospitality professional today

Turn your hospitality experience into a nationally recognised Certificate II qualification.